Refund & cancellation policy

We want every client to know exactly what they are paying for and what happens if plans change. This policy applies to all services provided by Border Nexus, LLC. If your signed project scope says something different, the signed scope applies.

Projects with a fixed quote

Websites, apps, software, branding and other one-off projects are priced in a written quote with clear payment stages.

• Before work starts: if you cancel before we begin, any payment you made is refunded in full.
• After work starts: you may cancel at any time. You pay only for the stages completed or in progress at the time of cancellation, and any amount paid for stages we have not started is refunded.
• Completed stages: once a stage is delivered and approved by you, its payment is not refundable, because the work has been done.
• Work you keep: everything paid for at the point of cancellation is handed over to you.

Monthly plans

Social media management, hosting and care, and other monthly services are billed in advance for each month.

• You can cancel at any time. The cancellation takes effect at the end of the current paid month.
• The current month is not refunded, and you will not be charged again after cancelling.
• If we fail to deliver the agreed work for a month, we will either complete it promptly or refund that month.

Advertising budgets

Money spent on advertising platforms such as Meta (Facebook and Instagram) or Google is paid to those platforms and cannot be refunded by us once it has been spent. Our management fee follows the monthly plan rules above. Any advertising budget you prepaid to us that has not yet been spent is refunded on cancellation.

Third-party costs

Domains, software licences, app store fees and similar costs paid to third parties on your behalf are non-refundable once purchased, but they remain registered in your name.

How to request a refund or cancel

Send your request through our contact page with your name and the service concerned. We confirm every request in writing. Approved refunds are returned to the original payment method within 10 business days; your bank may take a few extra days to show it.

Disputes

If you are unhappy with any part of our work, please tell us first. Most issues are solved quickly with a conversation, and we will always try to put things right before any refund is needed.