Data deletion instructions

If you sent a message to a business that uses our team inbox, through Facebook Messenger, Instagram or WhatsApp, you can ask for the data our systems hold about you to be deleted.

How to request deletion

1. Send a request through our contact page with the subject “Data deletion”.
2. Tell us the name of the business you messaged and the name or number you used, so we can find your conversations.
3. We confirm the request and delete your messages, media and contact details from our systems within 30 days, then reply to confirm it is done.

You can also ask the business you messaged directly. They can delete your conversation from their inbox at any time, which removes it from our systems.

Removing the connection from Facebook

You can see and remove apps connected to your Facebook account at any time in Facebook Settings, under Apps and Websites. Removing the app stops it receiving new information, but does not delete data already held; use the steps above for that.

What is not deleted

Copies held by Meta in Messenger, Instagram or WhatsApp themselves are controlled by Meta and follow Meta’s own policies.